Two weeks ago I discussed how the value of Configuration Management activities are derived from the improvements made to other processes.
I want to suggest another way that this can happen, borrowing concepts that recently starting to surface in Project Management communities. That concept is called PRUB and was introduced last year by a professor from New Zealand, Dr. Phil Driver, and published this year in the book “Validating Strategies: Linking Projects and Results to Uses and Benefits“. As a tool it is both simple and somewhat intuitive, but it provides a simple framework for eliminating disconnects between high-level desires of management the practical day-to-day realities of operations. It helps us ensure there exists a clear and understood path from the project charter to through the deliverables to uses and benefits.
PRUB is an acronym for Project, Results, Uses, and Benefits. Originally intended to map the projects that support a particular strategic direction, it is simple and flexible enough that we can map it to improvement initiatives IT Service Management. In this case I am starting to use it as a tool for validating the uses associated with Configuration Management implementations, because it can help eliminate some of the shortcomings common to attempts to improve Configuration Management activities.
I did also want to step through a specific case study from a recent implementation with a government entity. I should note that we did not perform a specific PRUB analysis for this set of use cases of the CMDB, but I mention it because their requirements clearly thought through the each step of the PRUB analysis. They built some novel functionality into their CMDB implementation that I really liked.
I wrote up this and another example in the attachment: PRUB for CMDB. It contains a use case for Configuration Management with the Access Management process that was based loosely on this government entity.
- Project / Process: Configure the CMDB to improve Access Management (this is a novel usage).
- Results: Create a Permission Configuration Item for each authorized access request to a system. Link the CI to access request ticket. Create a relationship between the Permission CI and the sytem CI. In addition, import historical Permissions (prior to system implementation) to the CMDB.
- Uses: When visualizing planned changes to a CI, the relationships can show them who has been granted access. The CI’s can be reported for scheduled reviews or audits of valid accesses. The specific access history can be pulled up from each Permission CI (based on the Access Request ticket). More broadly this use of the CMDB provides a more flexible mechanism to visualize and view the access requests.
- Benefits: Improved assessment of the impact of planned changes. Improved reporting, controls and auditability for CI’s.
There are other relationships associated with these Permission CI’s, but I just wanted to provide a flavor for how the PRUB tool can demonstrate specific uses and benefits of the Configuration Management process.
Are the benefits measurable? If you can identify measurable benefits you should include them in your analysis. If you come across a CMDB implementation that does not clearly map out the results, how those results will be used, and how those uses will bring benefits to the users or the organization, then that should be a red flag.