Apr 16
In August 2011 HP announced the acquisition of enterprise search firm, Autonomy, for $10 billion. It is possible HP was just crazy and former CEO, Leo Apotheker, was desperate to juice up HP’s stock price. With Knowledge Management. Within ITSM the potential value is huge. Value can be seen in tailored services and improved usage, …
Mar 18
Using Exin data provided by Aale Roos (Twitter), I am able to estimate the number of ITIL Foundation certificates issued from 1994 to 2011. I now estimate 1,253,100 ITIL Foundation certificates have been issued since 1994, including ITIL v2, ITIL v3, and ITIL v3 Bridge, up 21% from 2010. I estimate another 250,600 Foundation certificates …
Feb 26
Overview APM Group just released their final exam performance statistics for all of 2011. ITSMinfo blog is now presenting our unadulterated free analysis of SPAM marketing registration. Note: Click on any image for a larger version. All numbers rounded to 100′s place unless otherwise obvious. ITIL Foundation The total number of ITIL V3 Foundation and …
Jan 05
I am proud to announce that I have started a new position in November 2011. It is a one-year contract in Tokyo to help transform the local, shared IT service provider to a global infrastructure utility provider. My position involves the discovery and implementation of processes based on good practices from ITIL. The project involves …
Oct 19
These numbers are estimates based on number of exams taken multiplied by the pass rates. In some cases the pass rates are not available and I had to use a proxy pass rate. For ITIL V2 Foundation passrates I used the average V3 Foundation pass rate. For advanced ITIL V2 certifications I used 60% pass …
Oct 13
The latest ITIL certification statistics are available here from APMG. As usual we have tried to make sense of the numbers. Click on the thumbnails to see more detailed views. The graph above shows the number of ITIL Foundations exams taken since January 2009. Worldwide interest is continuing to grow a an annual 15% growth …
Apr 18
If you are unable or unwilling to appoint a Problem Manager, you are not ready for Problem Management. That’s what I said. Or at least I think that’s what I said. The venerable and ubiquitous Chris Dancy quoted me this January 2011 on episode 1 of the re-formed Pink Elephant Practitioner Radio podcast. He quoted …
Dec 30
I first started this post in response to the IT Skeptic’s CMDB is crazy talk post about 2 weeks ago. My own position derives from several observations in the real world: Few organizations are willing to perform a full spectrum CMDB implementation, due to cost constraints. (In my opinion few organizations actually require this.) Observation …
Sep 29
Consumers express their rational interests through their behaviors. Economists call these revealed preferences. IT Service Management trainers and consultants tell other companies how they should run their businesses, based on industry best practice frameworks. We seldom examine revealed preferences, but perhaps we should. One of my first engagements as an ITSM consultant involved the planning …
Nov 16
Last week Numara Software announced the new version of FootPrints. Cutting through the marketing hype, the new version of the product consists mostly of minor refinements and enhancements to functionality. For example, customer accounts can now be Change approvers (only Agent accounts could approve Changes in v8), and the Address Book now allows a field …
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