Abstract: The Information Technology Service Management (ITSM) movement is gaining adopters throughout the world, expanding from the 2005 ratification of International Standards Organization (ISO) ISO/IEC 20000. However, this concept grew out of older frameworks such as Britain’s IT Infrastructure Library (ITIL) and U.S. service level management (SLM). To further confuse the landscape, there are also …
Category Archive: ITIL
Jul 17
Exploring IT Governance in Theory and Practice in a Large Multi-National Organisation in Australia
Link: http://www.informaworld.com/smpp/content~content=a910451709~db=all~jumptype=rss Reference: Willson, P., & Pollard, C. (2009, Spring2009). Exploring IT Governance in Theory and Practice in a Large Multi-National Organisation in Australia. Information Systems Management, 26(2), 98-109. Abstract: IT governance is critical to most organisations and has an influence on the value generated by IT investments. Unfortunately, IT governance is more aspiration than …
Jul 12
A Conceptual Framework for the Integration of IT Infrastructure Management, IT Service Management and IT Governance
Link: www.waset.org/pwaset/v52/v52-69.pdf Reference: Knahl, M. (2009, April). A Conceptual Framework for the Integration of IT Infrastructure Management, IT Service Management and IT Governance. Proceedings of World Academy of Science: Engineering & Technology, 40, 447-452. Abstract: The definition and use of standardized IT Management techniques and processes provide the basis for IT Service Management and IT …
Dec 28
ITIL Version 3 News – 1st Edition – Autumn (Nov) 2008
TSO has released its first ITIL V3 newsletter. http://www.itsmfi.org/content/itil-version-3-news-1st-edition-autumn-nov-2008
Dec 25
Why ISACA Certifications Will Supercede ITIL
Below is a list of the top reasons ISACA’s COBIT Foundation and CGEIT certifications will become more popular than ITIL certifications. I am not suggesting the ITIL certifications will go away or be replaced by ISACA, in part because their frameworks are complementary and not entirely competitive. Nevertheless, ITIL and COBIT going in different directions, …
Nov 14
Where have all the ITIL Podcasts gone?
Over the years several ITIL-related podcasts have come and gone. Pink Elephant ran a podcast for almost two years, but (apparently) abandoned that effort in April 2008. I am aware of only one remaining Podcast: IT Skeptic(tm). Let me know if you know any others. In good IT governance fashion, it begs the question: what …
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