Admin

Author's details

Name: Gregory Tucker
Date registered: 2008/07/06
URL: http://gregorytucker.us/
AIM: thesyncbyte
Jabber / Google Talk: fallpurple@gmail.com
Yahoo! IM: gregory_a_tucker

Latest posts

  1. BMC and Numara: What it Means — 2012/02/01
  2. One Step Backward, Two Steps Forward — 2012/01/05
  3. Should Incidents Be Re-Opened? — 2011/11/13
  4. Cumulative ITIL Certs since 2008 — 2011/10/19
  5. ITIL Certification Update for July 2011 — 2011/10/13

Most commented posts

  1. BMC and Numara: What it Means — 6 comments
Share |

Author's posts listings

Feb
01

BMC and Numara: What it Means

Categories:

by

Disclaimer: I contracted at Numara Software as an Implementation Consultant in Professional Services from July 2007 to June 2010. Chris Dancy said it best: this is about as close to J-Lo and Marc Anthony as we get in the IT industry. On January 30, 2012 BMC Software announced the acquisition of Numara Software. My initial …

Continue reading »

Tags: , , , ,

6 comments

Jan
05

One Step Backward, Two Steps Forward

Categories:

by

Foot Steps Logo 002

I am proud to announce that I have started a new position in November 2011. It is a one-year contract in Tokyo to help transform the local, shared IT service provider to a global infrastructure utility provider. My position involves the discovery and implementation of processes based on good practices from ITIL. The project involves …

Continue reading »

Tags:

Nov
13

Should Incidents Be Re-Opened?

Categories:

by

Should Incidents be re-opened? The simple answer is: yes, if it was Closed incorrectly. Incorrect closure may include incorrect or incomplete testing or failure to confirm service restoration with the customer or user. However, IT environments are complex and reality is seldom so simple. I advocate instead against reopening Incidents, after a 2-3 day Resolved …

Continue reading »

This post has no tag

Oct
19

Cumulative ITIL Certs since 2008

Categories:

by

ITIL_2011_07_Cumul_Advanced

These numbers are estimates based on number of exams taken multiplied by the pass rates. In some cases the pass rates are not available and I had to use a proxy pass rate. For ITIL V2 Foundation passrates I used the average V3 Foundation pass rate. For advanced ITIL V2 certifications I used 60% pass …

Continue reading »

Tags: ,

Oct
13

ITIL Certification Update for July 2011

Categories:

by

ITIL_2011_07_Foundation

The latest ITIL certification statistics are available here from APMG. As usual we have tried to make sense of the numbers. Click on the thumbnails to see more detailed views. The graph above shows the number of ITIL Foundations exams taken since January 2009. Worldwide interest is continuing to grow a an annual 15% growth …

Continue reading »

Tags: ,

Sep
19

Gameplay is “a series of interesting choices”

Categories:

by

Audible Gamification Exhibit A

Ivanka Menken has asked me to take part in a beta offering of a new course on Gamification. In this Blog I will detail some of my thoughts as I progress through the class and try to answer the questions when and how is Gamification significant, and is it an enduring feature of just a …

Continue reading »

Tags: , , ,

Aug
15

W00t: The ITSM podcasts are back

Categories:

by

I posted almost two years ago about the dearth of ITSM podcasts. The IT Skeptic blog is alive and well, but the podcasts are dead. Fortunately a new batch of podcasts have arisen. Three that appear to be alive and well are: I think the first organization needs no introduction: Connect, Learn, Grow! The itSMF …

Continue reading »

This post has no tag

Apr
05

Project Management Systems: Moving Project Management From an Operational to a Strategic Discipline

Categories:

by

Abstract: This article illustrates one aspect of the concept of “fit” between an organization’s implementation of project management and its organizational context by exploring how the underlying drivers of an organization’s strategy might influence not only the nature of the projects that it undertakes, but also the appropriateness of the arrangements that it makes to …

Continue reading »

This post has no tag

Feb
09

Challenges Generated by the Implementation of the IT Standards COBIT 4.1, ITIL V3 and ISO/IEC 27002 in Enterprises

Categories:

by

Abstract: The main purpose of this paper is to emphasize the importance of the implementation of IT best practices in enterprises and to identify the key challenges managers are facing when creating a standardized IT control framework in order to achieve alignment of best practices to business requirements. First, the authors present the increasing necessity …

Continue reading »

This post has no tag

Jan
28

Exploring the Role of Steering Committees in Realizing Value From Project Management

Categories:

by

Abstract: The impact of steering committees on project performance and their role in creating value from project management capabilities is not well understood. A case study analysis was chosen to analyze the configurations and specific functions of project steering committees. A measurement model for steering committee configurations was developed to enable further survey-based studies. One …

Continue reading »

This post has no tag

Older posts «